"Hanhisuanto, Sari" - Selaus tekijän mukaan Opinnäytetyöt (Avoin kokoelma)
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DEVELOPING CUSTOMER-ORIENTED SERVICES FOR RUSSIAN GUESTS IN KATINKULTA
Hanhisuanto, Sari; Haverinen, Sari (Kajaanin ammattikorkeakoulu, 2007)This thesis was a desktop research commissioned by Holiday Club Hotel Katinkulta. The aim of the work was to give suggestions on how to improve customer-oriented services for Russian guests visiting the resort. At the ...
