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Students’ Satisfaction with University Lunch Quality: Case Fox Mamselli Restaurant at KAMK
(2020)
The purpose of this thesis is to measure the students’ satisfaction with university lunch service, at the same time, to identify the international perspectives and suggest new strategies for the upcoming renovation. The ...
Developing Customer Service in a Travel Agency in Nigeria – A Case Study of Handl Service
(2023)
Customer service is critical to success in the competitive travel agency industry. In Nigeria, where the travel sector is growing, understanding and improving customer service is paramount for sustained growth and ...
Customer Satisfaction Survey for LadyLine: case Kajaani and Iisalmi
(2021)
The commissioning party of the thesis was LadyLine fitness centers in Kajaani and Iisalmi. They offer services exclusively for women of different ages. The purpose of the thesis was to create and conduct a customer ...
Sales Process Development for Promowear Wholesaler - Exploiting Big Data & Gamification
(2022)
The aim of this thesis is to develop guidelines for the sales process to increase sales in the future. The intention of this growth focused development is to improve interaction with customers. In addition to that, the aim ...
F-Commerce: An Empirical Study to Assess the Cost-Effectiveness of Agro-Based SME Business and Consumer Satisfaction in Bangladesh
(2023)
This study aimed to determine if F-commerce is cost-effective for agro-based SME companies in Bangladesh and how it affects customer satisfaction. Through thematic analysis of interviews with agro-based SME business owners ...
Post-Pandemic Customer Experience Trends in Bangladesh's Retail E-commerce Industry
(2023)
This thesis determines to investigate and analyse the post-Covid 19 pandemic customer experience trends in the e-commerce sector of Bangladesh. The objective of this study is to comprehend the alterations in customer conduct ...
Marketing Spa Services More Effectively to a Younger Audience Using Service Design
(2022)
This thesis was written as part of the Bachelor of Business Administration degree at Kajaani University of
Applied Sciences. The purpose was to improve the customer journey and marketing of the client, Kiannon
Kuohut ...
Investigating Customer Satisfaction And Customer Retention Factors In Luxury Resorts In Nigeria: a case study of Nordic Hospitality Suites
(2024)
With the ever-evolving and challenging market in Nigeria's hospitality industry, this study aims to provide
a useful solution to the increasing problem of low customer patronage at Nordic Hospitality Suites. Studying
this ...
Analysis of Customer Experience at the Hotel Kajanus Restaurant in Finland
(2024)
This study examines customer experiences at the Hotel Kajanus Restaurant in Finland. The purpose is to understand customer satisfaction for factors such as food quality, service quality, restaurant at-mosphere, and value ...
Unveiling the future: how Sri Lanka's banking sector is leveraging AI-powered applications for enhancing customer experience
(2024)
This study is done with the purpose of identifying and improving the use of AI-Powered applications to enhance customer experience in the Sri Lankan banking sector. This study aims to make recommendations to improve the ...









