Haku
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Integration of a start-up company into its market
(2020)
Businesses and especially start-ups, face significant problems while integrating into their target market. In this context, market integration definition is the extent to which a company remains profitable and relevant in ...
Developing Customer Service in a Travel Agency in Nigeria – A Case Study of Handl Service
(2023)
Customer service is critical to success in the competitive travel agency industry. In Nigeria, where the travel sector is growing, understanding and improving customer service is paramount for sustained growth and ...
Feasibility Study on Creating a Training Hub for Service Cleaners in the Hotel Industry
(2023)
This thesis assesses the feasibility of creating a Training Centre for Cleaners in the hospitality sector, focusing on hotels. It examines the viability of this business idea by identifying potential challenges, outlining ...
The Benefits of Agile HR for a Company
(2021)
The business world has changed a lot in the last two decades. To address current issues, businesses must adopt innovative ways, particularly in the HR department. One of these new ways is the Agile principle, which is ...
Omnichannel Marketing in a Pharmaceutical Company – How to Optimally Reach the Customers in the COVID-19 Era?
(2021)
With the COVID-19 pandemic, the pharmaceutical companies have been forced to shift their focus on digital marketing and targeting their customers in a more personalized manner. Due to the strict regulations of the ...
Post-Pandemic Customer Experience Trends in Bangladesh's Retail E-commerce Industry
(2023)
This thesis determines to investigate and analyse the post-Covid 19 pandemic customer experience trends in the e-commerce sector of Bangladesh. The objective of this study is to comprehend the alterations in customer conduct ...
Attaining a sustainable competitive advantage through service co-creation with strategic partners: Measurement Company X
(2023)
The thesis aims to examine the importance of collaborative activities with customers in product and service development to focus on sustainability. This thesis is carried out to establish a value co-creation framework, ...
Enhancing customer experience management through servitisation models in E-commerce industry of India
(2023)
This thesis aims to thoroughly study the impact of servitization on customer experience management (CEM) in the e-commerce industry, emphasizing business models and concepts. A proper understanding of the elements that ...
The critical hotel attraction factors of lower middle-class families. A case study
(2023)
The well-known hotel chain Hotel Suba elite has been meeting the needs of a variety of clientele with diverse socioeconomic statuses. The hotel aims to attract lower middle-class families as customers, though broaden their ...
Analysis of Customer Experience at the Hotel Kajanus Restaurant in Finland
(2024)
This study examines customer experiences at the Hotel Kajanus Restaurant in Finland. The purpose is to understand customer satisfaction for factors such as food quality, service quality, restaurant at-mosphere, and value ...









