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Opportunities of Artificial Intelligence in Hospitality Industry for Innovative Customer Services. Case: Hotels in Ho Chi Minh City, Vietnam
Artificial Intelligence (AI) is a new technology that has been applied in many businesses to enhance customer experiences. It has come in many forms and applications such as chatbots, machine learnings and self-check-in ...
Integrating Sustainability Into Strategic Management To Gain Competitive Advantage
The objective of this thesis was to examine how sustainability has been integrated into strategic management at Victoria Hotels and Resorts group and subsequently, propose recommendations for the sustainability approach ...
Employee Motivation (Case: InterContinental Danang Sun Peninsula Resort, Vietnam)
The thesis focuses on identifying the definition and importance of employee motivation at a resort as well as suggesting methods to motivate this valuable capital. The commissioner of this study was InterContinental Danang ...