"customer service" - Selaus asiasanan mukaan Opinnäytetyöt (Avoin kokoelma)

    • Customer Satisfaction in E-Business 

      Hussa, Samuli (2020)
      This thesis was made for a Finnish online store Fitnest which sells recovery and sports products online. The aim of the thesis was to find out the current level of customer satisfaction of Fitnest and how to increase ...
    • FCA terms of Finnish-Russian deliveries: Company X Case 

      Dosovitckaia, Liubov (2019)
      The subject of the thesis is the effective use of an international commercial term (Incoterm) in Finnish-Russian shipments in the target company. The purpose of this thesis is to identify the issues the company face with ...
    • Improving customer service within Asian culture at Hilton hotel 

      Tien, Le (2019)
      The purpose of this thesis is investigating specific perspective which perceives Asian service culture among international standard to reinforce customer service in hospitality. The research presents customer service ...
    • Improving customer support platform 

      Kylli, Juho (2023)
      This thesis was done in co-operation with 9Solutions Oy to better understand how the case company uses their current customer support platform – Freshdesk, and if it is done efficiently. This thesis focuses on software-a ...