"customers" - Selaus asiasanan mukaan Opinnäytetyöt (Avoin kokoelma)
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Adapting to Modern Customer Needs in the Public Sector: A Study to Strengthen E-services Facilitating Online Language Teaching to Multicultural Students
(2024)This case study aims to give recommendations to Villa Victor on how they can strengthen their e-service of online teaching to multicultural students. The case study does this by utilizing the GAPS Model of Service Quality. ... -
Bulletproofing of the IOSS System
(2023)The task of this thesis is to make suggestions for Tulli. The recently implemented program is based on a framework known as Import One Stop Shop, commonly referred to as IOSS. The criterion of the system pertains to the ... -
Customer insight and safety experience of international people for nature-based services in Northern Ostrobothnia: Case Luota-project
(2021)The thesis was commissioned by the Luota-project, which the Oulu University of Applied Sciences carried out. Their objective was to develop safe nature-based services and experiences with rural service providers in Northern ... -
Ensuring Efficient and Practical Internal Customer Support Reporting for Polar Electro Oy’s Customer Support Organization
(2021)Polar Electro Oy has rebuilt most of their key customer support tools and operations around the widely used customer relationship management software, Zendesk. In the rebuilding process the reporting tools were switched ... -
Event marketing plan to Japan: Ice fishing event marketing to Japan
(2023)The aim of this thesis is to provide insights into event marketing strategies, specifically tailored to the Japanese market, for the promotion of the ice fishing event organized by Wadessa Oy in Oulu, Finland. As an event ... -
Exploring the potential to grow retention: Case AutoJerry
(2022)This thesis focuses on how to improve retention rate of the case company AutoJerry. At the same time the thesis discusses about customer acquisition and the importance of already existing customers. Theoretical background ...





