"customer orientation" - Selaus asiasanan mukaan Opinnäytetyöt (Avoin kokoelma)
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Designing a complaint management process for subcontracting company’s ERP system
(2024)Complaint management is important for organisations because it enables them to collect valuable information about customer satisfaction and identify areas for improvement. The purpose of this study was to find out how the ... -
Effect of After-Sale Services on Customer Satisfaction and Loyalty in Automation Company Case Cimcorp
(2023)The aim of this thesis was to explore the impact of a helpline on customer contentment and fealty in one of Cimcorp's distributor companies. A company in-side interview of three people and a comprehensive literature review ... -
Quality Indicators for Health Service Design Processes : operationalised D9 Principles of Digitalisation
(2022)Digital health service design processes were selected for Quality Indicator (QI) development because health service digitalisation affects many customers, shows vast variation in care quality and outcomes, and is costly ...


