"customer satisfaction" - Selaus asiasanan mukaan Opinnäytetyöt (Avoin kokoelma)
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Asiakastyytyväisyystutkimus case Cafe Aitta
(2019)Tämä opinnäytetyö on toteutettu yhteistyössä Cafe Aitan kanssa ja sen tavoitteena on selvittää Aitan asiakkaiden tyytyväisyyttä koskien tämänhetkistä asiakaspalvelun tasoa, yrityksen tarjoamia eri palveluita, tuotteiden ... -
Continued investment in artificial intelligence and its impact on customer satisfaction and more specifically customer behavior
(2023)The aim of my thesis is to evaluate the impact of the use of Artificial Intelligence on consumers in order to be able to define whether the use of this new type of technology can be an advantage and to know the opportunities ... -
Customer expectations in order to increase the sales in the case company
(2023)The Thesis is for case company Itämarket. It is Asian grocery shop at Rau-ma centrum. It sells food items from countries like Turkey, China, Vietnam, Japan, Sri Lanka, Thailand, India etc. Most of the regular customers are ... -
Customer Experience Determinants in B2B Physical Retail - Case Company X Retail Store
(2023)The objective of this study was to cover the dynamics of B2B physical retail in an omnichannel setting within the construction field and find out customers' viewpoints on their customer experiences with the case company ... -
Customer-Centric Evaluation of Services at Ylläksen Vaellushevoset
(2024)The purpose of this thesis was to figure out what the customers think about a trail riding company. The mission was to collect positive and negative aspects of the activities. This thesis was carried out as a commission ... -
Designing a complaint management process for subcontracting company’s ERP system
(2024)Complaint management is important for organisations because it enables them to collect valuable information about customer satisfaction and identify areas for improvement. The purpose of this study was to find out how the ... -
Effect of After-Sale Services on Customer Satisfaction and Loyalty in Automation Company Case Cimcorp
(2023)The aim of this thesis was to explore the impact of a helpline on customer contentment and fealty in one of Cimcorp's distributor companies. A company in-side interview of three people and a comprehensive literature review ... -
Improving the customer service experience
(2021)It is very important that a company tries to improve the satisfaction of its customers. The aim of my thesis is to improve the experience of Unica's customers by utilizing the information gathered from customers and I am ... -
Kohdeyrityksen asiakastyytyväisyys ja sen parantaminen
(2021)Opinnäytetyön tarkoituksena oli kohdeyrityksen asiakastyytyväisyyden tason tutkiminen ja miten asiakastyytyväisyyttä voitaisiin parantaa. Kohdeyritys sai opinnäytetyöstä tulosten avulla tietoa heidän asiakastyytyväisyyden ... -
Measuring Customer Satisfaction. Case: Master IELTS Language Training Center
(2021)Although English is not the most widely spoken language in the world, it is undeniably the most widely used language of all time. As a result, teaching and studying English has become useful, beneficial, and popular in ... -
Social Media Impacts on Customer Satisfaction in Food and Beverage Business : Case of Juicy Rolly
(2021)The thesis aimed to examine social media as an integrated marketing communication tool and its impacts on customer satisfaction, focus on the food and beverage (F&B) industry. The thesis also studied F&B customer behavior ... -
Upgrading customer service in Mount Nepal OY
(2019)The purpose of this thesis was to find the proper ways and methods on modernizing the service procedures in Mount Nepal Oy, Espoo, Finland by carrying out research on customers’ satisfaction and their expectations from the ...











