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Visioning the future of volunteering in the City of Helsinki Healthcare and Welfare sector : a study of volunteering key development points utilising Service Design and Futures Studies methods
(2020)
Volunteering has for decades been a vital part of civil societies. By participating in volunteer activities, individuals can enjoy meaningful leisure in which free time is utilised for helping others in many ways. In the ...
Designing a New Generation Online Community for Telia Finland
(2019)
The goal of this thesis was to create a new and more customer-driven role for the telecommunications operator Telia’s online community. The new role needed to fit the company’s strategy of becoming a new generation telco ...
Happily ever after : case study on family reunification
(2019)
The Master´s thesis focused on a family reunification. Residence permit on the grounds of family reunification is applicable when family members follow an alien who has got a residence permit or who has got international ...
Developing B2B services with service design workshops : a study of three case companies
(2020)
Tässä opinnäytetyössä tutkittiin Business-to-Business eli yritykseltä-yrityksille-palvelutuottajien kehittämistä yleisesti, teorian tasolla sekä hyödyntäen käytännöllisiä palvelumuotoilutyöpajoja. Tutkimukseen osallistui ...
Risteilykokemuksen muotoilua : mitä sitten, kun Ville Viking ei enää kiinnosta?
(2019)
Työn tavoitteena oli selvittää palvelumuotoilun menetelmin risteilyviihtyvyyteen vaikuttavia tekijöitä M/S Viking Grace -risteilyaluksella. Kohderyhminä olivat noin 10–13-vuotiaat varhaisnuoret sekä lasten kanssaan risteilevät ...
Clothing Rental – Service development proposals through service design : case study Lainahöyhenet
(2019)
The primary aim of this thesis was to identify the aspects to develop in clothing rental business Lainahöyhenet through service design in order to improve the customer experience, services and internal operations.
The ...
Language in Motion : Using Service Design to Create English Language Animation Workshops as an Educational Service for Basic Education in Turku
(2019)
The aim of this thesis was to show that Service Design methods and tools could be used to create an educational service for Basic Education in Finland that teaches students how to make stop-motion animations using school ...
Restaurant Business Adaptation Post-pandemic Scenarios Case Kupittaa
(2021)
The topic of this Master’s thesis is to study and theoretically develop services of the Kupittaa area lunch restaurants through service design methods by utilizing a design thinking approach in order to design a restaurant ...
Creating customer feedback process and improving services for Luomuspaja with the help of service design
(2019)
The objectives of this study were to investigate how to improve existing services of a small handicraft company, Luomuspaja, and to create and implement a functioning customer feedback process for them which provides ...
Sustainable meetings in destination Turku, Finland
(2019)
Opinnäytetyön tavoitteena oli kehittää toimeksiantajan, Turun kaupungin ja Visit Turun kongressiyksikön, www-sivuja (meetturku.fi) kokoamalla, selkiyttämällä ja uudelleen organisoimalla kestävien kokousten järjestämiseen ...