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Designing a New Generation Online Community for Telia Finland
(2019)
The goal of this thesis was to create a new and more customer-driven role for the telecommunications operator Telia’s online community. The new role needed to fit the company’s strategy of becoming a new generation telco ...
Towards happy administration and leadership in a sports club : a design thinking approach to study the member experience with the Olympic Committee’s Suomisport
(2019)
There are nearly 500,000 volunteers in 10,000 sports clubs in Finland. The need to even the administrative workload in them is evident. Suomisport as of today has 85 sports federations and 130 sports. The aim is to develop ...
Clothing Rental – Service development proposals through service design : case study Lainahöyhenet
(2019)
The primary aim of this thesis was to identify the aspects to develop in clothing rental business Lainahöyhenet through service design in order to improve the customer experience, services and internal operations.
The ...
Service design model for agile co-design projects
(2019)
This thesis studied suitable service design model for a startup company to succeed in agile and experimenting, rapid co-design development projects in artificial intelligence business domain. The aim of the thesis was to ...