"Hanna, Paul" - Selaus tekijän mukaan Julkaisut

    • Spicing up hospitality service encounters: the case of Pepper™ 

      Tuomi, Aarni; Tussyadiah, Iis P.; Hanna, Paul (Emerald, 2021)
      Purpose This paper aims to explore the implications of integrating humanoid service robots into hospitality service encounters by evaluating two service prototypes using Softbank Robotics’ popular service robot Pepper™: ...