"Heinonen, Pilvi" - Selaus tekijän mukaan Julkaisut
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Changing participation in web conferencing: the shared computer screen as an online sales interaction resource
Heinonen, Pilvi; Niemi, Jarkko; Kaski, Timo (de Gruyter Mouton, 2021)This article explores the increasing digitalization of workplace communication. Drawing on the material environment in a complex, technology-mediated workplace environment, the article investigates how remote sales interaction ... -
Kysymys-vastausjaksot myyjän ja asiakkaan etäneuvottelussa
Niemi, Jarkko; Heinonen, Pilvi (AFinLA, 2020)This paper examines technology-mediated sales interaction in which a prospective customer receives a salesperson’s video call in a research laboratory. The paper focusses on the prospect’s requests for information, the ...

