"Janous, Gerald" - Selaus tekijän mukaan Julkaisut
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Emotionality in Task-Oriented Chatbots – The Effect of Emotion Expression on Chatbot Perception
Pezenka, Ilona; Aunimo, Lili; Janous, Gerald; Dobrowsky, David
Communication studies : 6.6.2024 (Taylor & Francis, 2024)Since interactive communication is generally better received than static one, chatbots are widely used in virtually all domains – ranging from business to education and healthcare. Nevertheless, there are still numerous ... -
The Influence of Interactional Style on Affective Acceptance in Human-Chatbot Interaction – A Literature Review
Dobrowsky, David; Aunimo, Lili; Janous, Gerald; Pezenka, Ilona; Weber, Teresa
Esignals research : 4.2.2021 (Haaga-Helia ammattikorkeakoulu, 2021)This literature review analyses studies that examine human-chatbot interaction and how the interactional style of the chatbot affects the users’ acceptance. The reviewed studies are classified by their thematic and ...

