"Jiménez Barreto, Jano" - Selaus tekijän mukaan Julkaisut
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Negative memorable experience: North American and British Airbnb guests’ perspectives
Tourism Review : ahead-of-print (Emerald, 2020)Abstract Purpose – This paper aims to explore the components of a negative memorable Airbnb experience. Design/methodology/approach – Two studies of North American and British nationals were conducted online using an ... -
Use numbers not words! Communicating hotels’ cleaning programs for COVID-19 from the brand perspective
(Elsevier, 2021)After hotels in many countries were forced to close in government-imposed lockdowns during the COVID-19 pandemic, there is an inherent need to communicate how they deal with the coronavirus to motivate guests to visit. ...
