"Ling, Erin Chao" - Selaus tekijän mukaan Julkaisut
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Drivers of organizational adoption of automation
Tussyadiah, Iis P.; Tuomi, Aarni; Ling, Erin Chao; Miller, Graham; Lee, Geunhee
Annals of tourism research (Pergamon., 2021)Highlights • Organizational adoption of automation is made possible by technological progress • Labor shortage, due to demographic change, livability, and labor mobility, calls for automation. • Customer characteristics ... -
Factors influencing users' adoption and use of conversational agents: A systematic review
Ling, Erin Chao; Tussyadiah, Iis; Tuomi, Aarni; Stienmetz, Jason; Ioannou, Athina (Wiley Subscription Services, Inc., 2021)As artificially intelligent conversational agents (ICAs) become a popular customer service solution for businesses, understanding the drivers of user acceptance of ICAs is critical to ensure its successful implementation. ...

