"Ling, Erin Chao" - Selaus tekijän mukaan Julkaisut

    • Drivers of organizational adoption of automation 

      Tussyadiah, Iis P.; Tuomi, Aarni; Ling, Erin Chao; Miller, Graham; Lee, Geunhee
      Annals of tourism research (Pergamon., 2021)
      Highlights • Organizational adoption of automation is made possible by technological progress • Labor shortage, due to demographic change, livability, and labor mobility, calls for automation. • Customer characteristics ...
    • Factors influencing users' adoption and use of conversational agents: A systematic review 

      Ling, Erin Chao; Tussyadiah, Iis; Tuomi, Aarni; Stienmetz, Jason; Ioannou, Athina (Wiley Subscription Services, Inc., 2021)
      As artificially intelligent conversational agents (ICAs) become a popular customer service solution for businesses, understanding the drivers of user acceptance of ICAs is critical to ensure its successful implementation. ...