"Pöyry-Lassila, Päivi" - Selaus tekijän mukaan Julkaisut
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Designing a digital tool concept for business-to-business dialogue using a customer-centric approach Case food services
Sarkkinen, Eliisa; Pöyry-Lassila, Päivi
European review of service economics and management : 9 (Classiques Garnier, 2020)This article explores what customer-centricity is in a B2B service context, and reports the empirical case study and the resulting concept for a digital client relationship tool built by using service design and customer-dominant ... -
Experiences with implementing the Living Lab concept in rural Tanzania
Habiyakare, Evariste; Heikkanen, Sakariina; Räihä, Kalle (Laurea ammattikorkeakoulu, 2020)The Living Lab (LL) concept is a widely used tool, especially in developed countries. Living Labs are a good way to establishing an open collaborative innovation among different stakeholders in real-life settings. The aim ...

