"älykkäät agentit" - Selaus asiasanan mukaan Julkaisut

    • Factors influencing users' adoption and use of conversational agents: A systematic review 

      Ling, Erin Chao; Tussyadiah, Iis; Tuomi, Aarni; Stienmetz, Jason; Ioannou, Athina (Wiley Subscription Services, Inc., 2021)
      As artificially intelligent conversational agents (ICAs) become a popular customer service solution for businesses, understanding the drivers of user acceptance of ICAs is critical to ensure its successful implementation. ...