"digital service design" - Selaus asiasanan mukaan Julkaisut
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Designing a digital tool concept for business-to-business dialogue using a customer-centric approach Case food services
(Classiques Garnier, 2020)This article explores what customer-centricity is in a B2B service context, and reports the empirical case study and the resulting concept for a digital client relationship tool built by using service design and customer-dominant ...