"ihmisen ja tietokoneen vuorovaikutus" - Selaus asiasanan mukaan Julkaisut
Viitteet 1-3 / 3
-
Factors influencing users' adoption and use of conversational agents: A systematic review
(Wiley Subscription Services, Inc., 2021)As artificially intelligent conversational agents (ICAs) become a popular customer service solution for businesses, understanding the drivers of user acceptance of ICAs is critical to ensure its successful implementation. ... -
Interactive Machine Learning: Managing Information Richness in Highly Anonymized Conversation Data
(Springer, 2019)This case study focuses on an experiment analysing textual conversation data using machine learning algorithms and shows that sharing data across organisational boundaries requires anonymisation that decreases that data’s ... -
Spicing up hospitality service encounters: the case of Pepper™
(Emerald, 2021)Purpose This paper aims to explore the implications of integrating humanoid service robots into hospitality service encounters by evaluating two service prototypes using Softbank Robotics’ popular service robot Pepper™: ...
