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Exploiting User-Generated Content for Service Improvement: Case Airport Twitter Data
(Springer Verlag, 2022)
The study illustrates how airport collaborative networks can profit from the richness of data, now available due to digitalization. Using a co-creation process, where the passenger generated content is leveraged to identify ...
RPA Experiments in SMEs Through a Collaborative Network
(Springer Nature, 2023)
Robotic Process Automation (RPA) technology has been widely applied in many types of organizations. It is embraced in the hope of increased productivity, quality, and employee satisfaction. Intelligent Automation, being ...
Factors Affecting the Adoption of AI by Organizations - From the Perspective of Knowledge Workers
(Springer, 2023)
The role of artificial intelligence (AI) solutions is growing in all types of organizations. AI is embraced in the hope of increased productivity, quality and satisfaction at work. Therefore, it is essential to study the ...


