Haku
Viitteet 1-2 / 2
The Influence of Interactional Style on Affective Acceptance in Human-Chatbot Interaction – A Literature Review
(Haaga-Helia ammattikorkeakoulu, 2021)
This literature review analyses studies that examine human-chatbot interaction and how the interactional style of the chatbot affects the users’ acceptance. The reviewed studies are classified by their thematic and ...
Emotionality in Task-Oriented Chatbots – The Effect of Emotion Expression on Chatbot Perception
(Taylor & Francis, 2024)
Since interactive communication is generally better received than static one, chatbots are widely used in virtually all domains – ranging from business to education and healthcare. Nevertheless, there are still numerous ...

