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Riding Against the Algorithm: Algorithmic Management in On-Demand Food Delivery
(Springer International Publ., 2023)
In many countries, on-demand food delivery platforms (e.g. Deliveroo, Wolt, Uber Eats) have become an inseparable part of the hospitality and tourism ecosystem. A key area of interest in technology research has been how ...
Strategies for communicating and mitigating algorithmic control on delivery platforms
(SAGE, 2024)
Delivery platforms use algorithmic control mechanisms to control couriers’ work. Despite studies looking at how algorithmic control manifests on different delivery platforms, there is a dearth of research exploring how ...

