Haku

A mere co-presence of an unfamiliar person may modulate an individual’s attentive engagement with specific events or situations to a significant degree. To understand better how such social presence affects experiences, ...

Highlights • Organizational adoption of automation is made possible by technological progress • Labor shortage, due to demographic change, livability, and labor mobility, calls for automation. • Customer characteristics ...

This article explores what customer-centricity is in a B2B service context, and reports the empirical case study and the resulting concept for a digital client relationship tool built by using service design and customer-dominant ...

In the layperson’s mind, the term frugal innovation evokes ideas of frugality and cheap solutions. Experts share a broader understanding of frugal innovation as the ability to do more with less by increasing business and ...

Facial expression recognition (FER) is crucial in enhancing human-computer interaction. While current FER methods, leveraging various open-source deep learning models and training techniques, have shown promising accuracy ...

Research shows that ICT is beneficial for academics and students, aiding in overcoming distance barriers, streamlining administration, and improving teaching and learning processes. However, the negative impact of technology, ...

Machine learning (ML) has reached technological maturity, and its applications are now becoming pervasive across diverse industries. Simultaneously, demands from society and authorities have become increasingly complex and ...

Delivery platforms use algorithmic control mechanisms to control couriers’ work. Despite studies looking at how algorithmic control manifests on different delivery platforms, there is a dearth of research exploring how ...

Purpose This study explores the consequences of digitalization in the field of education, particularly in relation to teachers’ course processes in higher education institutions. It emphasizes the importance of understanding ...