"Harviainen, Tuomas J." - Selaus tekijän mukaan Julkaisut
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Tactical Service Failure : A Case Study on Public Funding as a Marketing Issue
Harviainen, Tuomas J.; Ekström, Maria; Ojasalo, Jukka (Haworth Press, 2018)This article analyzes the ways in which public-sector service providers may use service-delivery failure as a way of securing resources. In tactical service failure, an organization tactically delivers nonadequate service, ...
