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New Insights in Higher Education: Leading Service Design
(International Academy of Technology, Education and Development, 2019)
Modern societies are moving towards service society. This means the increase of service business and need to develop both the service business and novel services. This transformation requires new capabilities in working ...
Contrasting Theoretical Grounds of Business Process Modeling and Service Blueprinting
(The Institute for Business and Finance Research, 2012)
The purpose of this article is to examine and contrast the theoretical grounds of modeling business processes in general and service blueprinting. Modeling typically aims at developing an explicit representation of part ...
Work-Oriented Project Learning in the Context of Master's Level Service Design Education
(International Association of Technology, Education and Development, 2020)
The increasing importance of services in the global economy highlights service innovation that is seen vital in the creation of new services, service business models, and service processes in the different sectors of ...
Developing Short-Term Exchange for Master's Degree Students in Digital Service Design
(International Academy of Technology, Education and Development, 2019)
In order to respond to the challenges posed by networked and complex digital service constellations,
new competences and methods that can be used to facilitate digital service design are required. The
service design and ...
Digital innovations for elderly people – sustainable solutions for the future
(International Society for Professional Innovation Management, 2020)
One megatrend called digitalization will change the everyday living throughout the society in a disruptive way as Christensen has described in his research work [Christensen et al. 2006]. New branches will grow up, old ...