KoulutusalaOpinnäytetyöt (Avoin kokoelma)Liiketalous, hallinto ja markkinointi
Viitteet 261-280 / 1402
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The current status of customer retention at Easy Fit, and ways to improve it in the future
(Yrkeshögskolan Arcada, 2015)This thesis investigates the customer retention of the company called Easy Fit. Two sets of methods are utilised, in order to answer the research question: customer data analysis and a customer survey. The investigation ... -
Customer Adoption of Online Peer-to-Peer Remittance Solutions in Finland
(2021)This thesis is a qualitative study to investigate the possible drivers and barriers to adopting the emerging FinTech online Peer-to-Peer remittance solutions among customers in Finland. The main research question in this ... -
Customer Churn Prediction in Computer Security Software
(2019)One of the most valuable assets of any company is its customer; hence it is vital for a company to focus on customer retention strategy by its advantage over customer acquisi- tion. Customer churn prediction is a tool for ... -
Customer engagement and hybrid wealth advice model : Case study of combining human interaction and digital advisory for retail banking customers in Finland
(2021)This thesis is a case study examining the elements of hybrid wealth advice model, i.e.,utilizing human interaction and use of digital advisory, and the implications of enabling customer engagement in retail customer segment ... -
Customer experience of health training online compared to face-to-face coaching
(2023)This thesis investigates users’ preferences, satisfaction, and the comparative advantages of JJ Physio & Performance’s application based training versus traditional face to face training. Utilizing qualitative research ... -
Customer Response on the Digitalization of the Retail Banking Services: A quantitative study on different customer groups and their response regarding the online banking services
(2019)Abstract: The banking industry is currently undergoing one of the largest reformations to date. With the help of new technology, it becomes all the time easier to deal with personal banking anywhere. Digitalization is ... -
Customer Satisfaction : Case Saimala Club
(2024)The research conducted at Saimala Club Hotel, a lakeside resort in a pristine natural setting, delves into understanding customer satisfaction regarding the hotel's services and products. Employing a quantitative methodology, ... -
Customer satisfaction for restaurants : An analysis of TripAdvisor reviews
(2020)Customer satisfaction is the gap between a customer’s initial expectations of a product or service and when they utilize the product or service. Social media, on the other hand, is an interconnected platform that allows ... -
Customer Satisfaction with Virtual Assistance in a Hospitality Context
(2020)AI solutions are gaining ground in the service sector, chatbots promise is to alleviate service delivery costs, and to make customer experience more convenient. Monitoring hospitality chatbots' performance through satisfaction ... -
Customer Satisfaction- Case study : HR Transport Agency.
(2020)The objective of this research was to measure and assess the level of customer satisfaction for HR Transport Agency, to reveal problems that customers have come across and seek ways to improve products and services for ... -
Cybersecurity Risk Management in the Finnish Financial Industry
(2024)This thesis investigates how Finnish and European Union regulations influence cybersecurity risk management techniques within the financial sector. With technology continually evolving and cyber- related risks increasing, ... -
Dagens samhälle kräver allt mer företagsverksamhet - avspegling i undervisning
(Arcada - Nylands svenska yrkeshögskola, 2012)Syftet med arbetet är att ta fram idéer för undervisningen i företagsverksamhet och därmed få målgruppen, ungdomar 16-19 år som studerar för sin första yrkesexamen, att bli intresserade av företagsverksamhet. Arbetet ... -
The daily cash settlement process current state and improvement plan : A research and development project for Staples Finland Oy
(Arcada - Nylands svenska yrkeshögskola, 2014)The daily cash settlement process is an important feature of any retail company, it’s a process that essentially contains the acts of counting the money received from sales, transporting the money to the bank, reporting ... -
The Dairy - Business Plan
(Arcada - Nylands svenska yrkeshögskola, 2013)The Bachelor thesis in question has been composed to help the founders of a small start-up company, in the holiday rental industry, succeed in running a sustainable business. The purpose was to create a practical plan for ... -
Data management process for fast-growing companies
(2021)This thesis aims to describe how fast-growing companies can benefit from working with the data management process. This Thesis will as well aim to describe how the fast-growing companies currently work with the Data ... -
De nya EEXI- och CII-bestämmelserna och deras påverkan på sjöfarten
(2022)I studien utfördes en undersökning om hur sjöfarten kommer att påverkas av de nya EEXI och CII bestämmelserna som implementeras i januari 2023. Syftet med arbetet var att besvara forskningsfrågorna: Hur kommer rederierna ... -
DEA-baserad verksamhetsanalys : nordiska flygbolags kapitaleffektivitet
(2022)Flygbolag är tvungen verka i en turbulent affärsmiljö som anses vara säsongsbetonad och utsatt för både hård konkurrens och andra externa chocker, såsom ekonomiska nedgångar, terrorhot och pandemier. Hård konkurrens som ... -
Decision Making Patterns of Car Purchasing Consumers in Nepal
(Yrkeshögskolan Arcada, 2017)This thesis is about consumer decision making process while purchasing cars in Nepal. The main purpose of this study is to find out the patterns of decision making strategies that the purchasers of cars apply in Nepal. The ... -
Decision-making in Real Estate
(2021)The real estate industry is very extensive, there are many ways to participate in it, however, for the companies who are fully involved in this business, such as acquisition companies that buy and sell properties, how do ... -
Dedicated and engaged employees! What does it take to sustain work engagement in the everyday work life? A Qualitative study of a Finnish company
(2019)The aim of this inductive qualitative research is to investigate what work engagement means in the everyday, what it takes, and what may come in its way in the everyday struggles and challenges. By displaying the available ...



















