"Tukiainen, Ville-Mattias" - Selaus tekijän mukaan Opinnäytetyöt (Avoin kokoelma)
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Case study: using service design methods to remove hindrances for digital self-service : Challenges inherent in fitting the service design method with pre-existing company conventions and structure
(Arcada - Nylands svenska yrkeshögskola, 2014)The Fast development project was done as a 4 months work assignment for Fujitsu. The Fast service channel is a web service, through which Fujitsu customers can get help when facing any IT problems. The main aim of the ...
