"RADAR-logic" - Selaus asiasanan mukaan Opinnäytetyöt

    • Excellent quality in customer service 

      Ingman, Edward (Yrkeshögskolan Arcada, 2017)
      The purpose of the study was to find out how excellent quality in customer service is measured and implemented in Aktia Bank Plc:s Contact Center. The aim was to analyze the quality of customer service by using the EFQM ...