"call center" - Selaus asiasanan mukaan Opinnäytetyöt

    • Advantages and Disadvantages in setting up and managing a Captive Center in Vietnam 

      Nguyen, An; Nguyen, Thanh (Yrkeshögskolan Arcada, 2015)
      This work concerns factors that Captive Centers would face when they operate in Vietnam. In other words, it purposes to perceive in detail what Vietnam offers to Captive Centers by identifying the advantages and disadvantages ...
    • Excellent quality in customer service 

      Ingman, Edward (Yrkeshögskolan Arcada, 2017)
      The purpose of the study was to find out how excellent quality in customer service is measured and implemented in Aktia Bank Plc:s Contact Center. The aim was to analyze the quality of customer service by using the EFQM ...