"customer experience" - Selaus asiasanan mukaan Opinnäytetyöt (Avoin kokoelma)
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A Study of Customer Retention
(2019)Tässä opinnäytetyössä tutkitaan asiakaspysyvyyttä esimerkkiyrityksen kautta. Opinnäytetyön tavoitteena on määrittää pääasialliset syyt, jotka johtavat asiakaspoistumaan. Opinnäytetyön tutkimusosuus on toteutettu laadullisena ... -
A Usability Evaluation of Airline Websites in Northern Europe : a Comparative Study of Finnair, SAS Scandinavian Airlines, Norwegian Air Shuttle, and Icelandair Group
(2024)This comparative study evaluates the usability of four Northern European airline websites; Finnair, SAS Scandinavian Airlines, Norwegian Air Shuttle, and Icelandair Group, using Jakob Nielsen’s heuristic evaluation and ... -
Building engagement with Nokia customers by achieving customer satisfaction
(2020)This thesis work investigates the factors contributing to satisfaction and dissatisfaction of Nokia’s private wireless network solution currently. And understand how Nokia can build engagement with their customers in the ... -
Customer experience of health training online compared to face-to-face coaching
(2023)This thesis investigates users’ preferences, satisfaction, and the comparative advantages of JJ Physio & Performance’s application based training versus traditional face to face training. Utilizing qualitative research ... -
Customer Satisfaction : Case Saimala Club
(2024)The research conducted at Saimala Club Hotel, a lakeside resort in a pristine natural setting, delves into understanding customer satisfaction regarding the hotel's services and products. Employing a quantitative methodology, ... -
How can Financial Service Providers improve the KYC onboarding experience? : challenges and technological solutions
(2022)This qualitative research explores the current and critical business problem of Financial Service Providers; How to improve customer experience (CX) during the Know Your Customer, KYC, onboarding process, considering both ...





