"customer satisfaction" - Selaus asiasanan mukaan Opinnäytetyöt (Avoin kokoelma)
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Building engagement with Nokia customers by achieving customer satisfaction
(2020)This thesis work investigates the factors contributing to satisfaction and dissatisfaction of Nokia’s private wireless network solution currently. And understand how Nokia can build engagement with their customers in the ... -
Case study : Satisfaction of customers of Fitness Center X with services provided during the Covid-19 pandemic
(2022)This quantitative study, conducted as an online questionnaire, investigated the satisfaction of the Fitness Center X´s members during the covid-19 pandemic. Three research questions were addressed in this study: The first ... -
Customer experience of health training online compared to face-to-face coaching
(2023)This thesis investigates users’ preferences, satisfaction, and the comparative advantages of JJ Physio & Performance’s application based training versus traditional face to face training. Utilizing qualitative research ... -
Customer Response on the Digitalization of the Retail Banking Services: A quantitative study on different customer groups and their response regarding the online banking services
(2019)Abstract: The banking industry is currently undergoing one of the largest reformations to date. With the help of new technology, it becomes all the time easier to deal with personal banking anywhere. Digitalization is ... -
Customer Satisfaction : Case Saimala Club
(2024)The research conducted at Saimala Club Hotel, a lakeside resort in a pristine natural setting, delves into understanding customer satisfaction regarding the hotel's services and products. Employing a quantitative methodology, ... -
Customer satisfaction for restaurants : An analysis of TripAdvisor reviews
(2020)Customer satisfaction is the gap between a customer’s initial expectations of a product or service and when they utilize the product or service. Social media, on the other hand, is an interconnected platform that allows ... -
Customer Satisfaction with Virtual Assistance in a Hospitality Context
(2020)AI solutions are gaining ground in the service sector, chatbots promise is to alleviate service delivery costs, and to make customer experience more convenient. Monitoring hospitality chatbots' performance through satisfaction ... -
Customer Satisfaction- Case study : HR Transport Agency.
(2020)The objective of this research was to measure and assess the level of customer satisfaction for HR Transport Agency, to reveal problems that customers have come across and seek ways to improve products and services for ... -
Impact of sales argumentation on value- added service activation
(2022)The purpose of this MBA thesis is to study the correlation between a Nordic service providers outbound telesales operation, its sales persuasion and the end customer’s take-into-use ratio and behaviour. The aim is to ... -
Optimizing the location of a fulfilment center: a case study
(2023)E-commerce is a rapidly growing industry, and the customers’ expectations of fast deliveries put pressure on companies' delivery services. The lead times of the case company’s deliveries to their key markets are longer ... -
Sustaining Parental Loyalty in Repeat Participation of Youth Exchange Programs: A Study of Factors that Promote Repeat Participation in Sending Multiple Children with a Non-Profit Organization in Finland
(2023)The aim of this research is to investigate factors that contribute to parental loyalty in repeat participation in youth exchange programs. Through purposive sampling and semi-structured interviews, the study analyzed the ...










