"customer service" - Selaus asiasanan mukaan Opinnäytetyöt (Avoin kokoelma)
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Customer satisfaction for restaurants : An analysis of TripAdvisor reviews
(2020)Customer satisfaction is the gap between a customer’s initial expectations of a product or service and when they utilize the product or service. Social media, on the other hand, is an interconnected platform that allows ... -
Customer Satisfaction with Virtual Assistance in a Hospitality Context
(2020)AI solutions are gaining ground in the service sector, chatbots promise is to alleviate service delivery costs, and to make customer experience more convenient. Monitoring hospitality chatbots' performance through satisfaction ... -
Customer Satisfaction- Case study : HR Transport Agency.
(2020)The objective of this research was to measure and assess the level of customer satisfaction for HR Transport Agency, to reveal problems that customers have come across and seek ways to improve products and services for ... -
Exploring Success Factors in Chatbot Implementation Projects
(2019)Chatbots are digital agents which can be used to automatize an organization’s customer interactions and internal business processes. This conversational software is powered by artificial intelligence and utilizes natural ... -
What is on the horizon of customer service?: Implementation of a new leadership framework from the perspective of leaders
(2021)This inductive qualitative case study aims to investigate leadership framework implementation in a big finance company where the author works. It specifically seeks to answer the following research questions: 1. What ...




