"Helander, Nina" - Selaus tekijän mukaan Julkaisut
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Affektiivinen polku: asiakkaan affektiivisen kokemuksen rooli arvonluonnissa B2B-kontekstissa
Boedeker, Mika (Tampereen teknillinen yliopisto, 2017) -
Arvostamisen rakentamista digiyhteiskunnassa : tiedettä, taidetta ja tuuria?
Helander, Nina; Jalonen, Harri; Mäkelä, Leena (Vastapaino, 2020) -
Dataa ja dadaa : ristiriitainen tiedon visualisointi
Mäkelä, Leena; Joronen, Tuomo (Vastapaino, 2020) -
DEEVA-hankkeen satoa
Helander, Nina; Mäkelä, Leena; Jalonen, Harri (DEEVA-hanke, 2019) -
Design of mobile application for self-reporting affective experiences
Jussila, Jari; Vuori, Vilma; Suoja, Kari; Sillanpää, Virpi; Boedeker, Mika; Felicetti, Alberto; Helander, Nina; Liukkonen, Jari; Raso, Cinzia
Proceedings of the 51st Hawaii International Conference on System Sciences (HICSS 2018) (University of Hawai'i at Manoa, 2018)Affective experiences have a major role in value creation during customer encounters both in business to consumer (B2C) and business to business (B2B) domains. However, understanding and effectively identifying affective ... -
Developing Digital Media Service Value Creation by Using Emotion Data
Helander, Nina; Boedeker, Mika; Mäkelä, Leena
Proceedings of the 15th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (SciTePress, 2023)Digital transformation is not only changing the way value is created in service encounters, it is also offering new ways to gather and analyse data of customer behaviour and perceptions. This paper studies perceived customer ... -
Esipuhe
Jalonen, Harri; Helander, Nina; Mäkelä, Leena (Vastapaino, 2020) -
Johdanto
Jalonen, Harri; Mäkelä, Leena (Vastapaino, 2020) -
Kohti asiakkaiden arvokokemuksen ymmärtämistä - asiakkaiden tunnemittaamisen pilotointi
Andersson, Tuula; Hulkkonen, Elina (Tampereen teknillinen yliopisto, 2017) -
Räätälöintiä ja arvonluontia : kuinka pitkälle ja kenen näkökulmasta?
Boedeker, Mika; Mäkelä, Leena (Vastapaino, 2020) -
Smart Service Technologies Creating Value : The Role of Emotions
Helander, Nina; Boedeker, Mika; Mäkelä, Leena
Lecture notes in networks and systems (Springer Nature, 2024) -
Value Emergence in the Usage of Mobile News Alerts
Mäkelä, Leena; Boedeker, Mika; Helander, Nina (Routledge, Taylor & Francis Group, 2019)Mobile news alerts have become an important means for news organizations to develop their relationship with growing mobile audiences. Yet, there is a lack of knowledge about the way audiences experience mobile news alerts ...










