"Gavrilova, Elena" - Selaus tekijän mukaan Karelia-ammattikorkeakoulu
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The Impact of Service Quality on Customer Satisfaction in a Hotel Industry: Case Company - A&E GmbH
Gavrilova, Elena (Karelia-ammattikorkeakoulu (Pohjois-Karjalan ammattikorkeakoulu), 2017)Nowadays customer satisfaction often becomes a subject of interest for researchers and company management. The importance of customers in business processes makes it vital for every company to constantly monitor its ...
