"asiakastyytyväisyys" - Selaus asiasanan mukaan Vaasan ammattikorkeakoulu

    • CUSTOMER SATISFACTION AND PERCEIVED VALUE IN B2B RELATIONSHIPS : Case: Teo Lehtimäki Ltd. 

      Peltonen, Emilia (Vaasan ammattikorkeakoulu, 2016)
      The thesis was written for a Finnish family owned company Teo Lehtimäki Ltd., specializing in the wholesale of snowmobile spare parts. The aim of the study was to determine the extent to which the company’s customers are ...
    • Customer Satisfaction in the Provided Services : Case Student Union of Vaasa University of Applied Sciences, VAMOK 

      Hokkanen, Aija (2019)
      Opiskelijakunnat ovat suomalaisissa ammattikorkeakouluissa lainmäärittämiä palvelun tarjoajia. Tämä opinnäytetyö tutkii Vaasan ammattikorkeakoulun kansainvälisten tutkinto-opiskelijoiden tyytyväisyyttä Vaasan ammattikorkeakoulun ...
    • Customer Satisfaction in the retail market 

      Mattsson, Katriina (Vaasan ammattikorkeakoulu, 2009)
      Fashion gives people an opportunity to satisfy many emotional and practical needs. Fashion can be used to communicate with other, develop their own identity and to gain acceptance from other. This study was conducted in ...
    • A CUSTOMER SATISFACTION RESEARCH OF B2C ONLINE PURCHASING SERVICES IN CHINA -Case Company JD.COM 

      Wang, Wei (Vaasan ammattikorkeakoulu, 2014)
      In recent years, with the development of e-commerce industry, online shopping has gradually become more and more popular among consumers in China, especially for the younger age groups. As a result, the competition among ...
    • Customer Satisfaction Research of Suning Appliance 

      Cao, Wen (Vaasan ammattikorkeakoulu, 2012)
      This thesis aims at investigating the customer satisfaction level of Suning appliance chain store in order to reveal the problems it may have and provide suggestions for improving customer satisfaction. The research focuses ...
    • Customer Satisfaction Research: Euro-Lingua Language School 

      Pöysä, Hanne-Marie (Vaasan ammattikorkeakoulu, 2010)
      The subject of the study was to find out the customer satisfaction level of the students at the Euro-Lingua language school in Fuengirola, Spain. The questionnaire was given out to 48 Spanish language students at the ...
    • Customer Satisfaction Survey for Business Customers 

      Kangasniemi, Ville (Vaasan ammattikorkeakoulu, 2013)
      This thesis is a customer satisfaction survey and it has been conducted for Kodin Terra Nokia hardware retail store, which is part of the SOK-service network of companies operating in the Pirkanmaa region. The purpose of ...
    • Customer Satisfaction Survey on Ryanair Webpages 

      Niinimaa, Elisa (Vaasan ammattikorkeakoulu, 2011)
      The aim of this thesis is to study whether the Ryanair passengers are satisfied with the Ryanair.com web site and the online check-in procedure. Also, the aim is to find suggestions for developing the web site on the basis ...
    • Customer Satisfaction Survey: Case 4Business Oy 

      Saajos, Antti (2019)
      Opinnäytetyön tarkoituksena on selvittää audiovisuaalisen toteutuksen alalla toimivan 4Business Oy:n asiakastyytyväisyyttä. 4Business on toimittanut monta mittavaa toteutusta eri asiakkaillensa, mutta yhtäkään asiakastyy ...
    • Developing the Wolf Cave as a Tourism Attraction 

      Hautaviita, Maria (Vaasan ammattikorkeakoulu, 2010)
      The object of the thesis was to research the current situation of the Wolf Cave as a tourism attraction and customer satisfaction. Another aim was to detect the opportunities of developing the Wolf Cave as a tourism ...
    • Development of sevice quality to enhance customers satisfaction 

      Godwin, James (Vaasan ammattikorkeakoulu, 2015)
      In the fast growing economy worldwide, the service sector is dominating; in Finland the biggest percentage contributed to national GDP is the service sector with 68%. This will create the opportunity to improve service ...
    • Eläkeläisjärjestöt Keskisen Kyläkaupan asiakkaina 

      Mansikka-Aho, Anne-Mari (Vaasan ammattikorkeakoulu, 2010)
      Eläkeläisten määrän lisääntyessä, elintason noustessa, kulutustottumuksien muuttuessa ja jaksamisen parantuessa on herännyt terve lisätä eläkeläisille suunnattuja palveluita ja tilaisuuksia. Kyläkauppa Keskinen haluaa ...
    • The Experiences of Finnish companies about the Quality of Chinese Labor : Comparison between Chinese and Finnish work cultures 

      Orjala, Johanna (Vaasan ammattikorkeakoulu, 2009)
      The research can be divided into three; an introduction, a theoretical and an empirical study. The theory deals with culture, quality of services, formation of service quality and the measurement of customer satisfaction. ...
    • Företagets kundnöjdhet inom programvarusektorn 

      Kallio, Jenna (Vaasan ammattikorkeakoulu, 2011)
      Lärdomsprovet har gjorts i samarbete med VisualWeb Group Oy under hösten 2010 och vintern 2011. Lärdomsprovet behandlar kundnöjdheten hos VisualWebs SharePoint2010-kunder. Syftet med undersökningen är att ta reda på hur ...
    • Hyväntekeväisyysjärjestön markkinoinnin kehittäminen asiakasymmärryksen kautta : case Wasa Stars 

      Korpi, Katriina (2024)
      Tämä opinnäytetyö tehtiin toimeksiantona vaasalaiselle hyväntekeväisyysjärjestölle, Wasa Starsille. Tavoitteena oli selvittää, mitkä tekijät vaikuttavat yhdistyksen lahjoittaja-asiakkaiden asiakaskokemuksen muodostumiseen ...
    • Imagotukimus: case Arcteq Relays Oy. 

      Kirvesmäki, Joni (2022)
      Opinnäytetyö on toteutettu toimeksiantona vaasalaiselle sähkösuojareleitä valmistavalle Arcteq Relays Oy:lle. Tutkimuksen tavoitteena oli saada tärkeää tietoa yritystä ja sen tuotesarjoja koskevasta imagosta. Tutkimusongelmana ...
    • The Impact of Corporate Social Responsibility Initiatives and Customer Centric Initiatives on Customers 

      Gurung, Roshan (Vaasan ammattikorkeakoulu, 2013)
      The aim of this study was to find out whether customers appreciate customer centric initiatives more highly than corporate social responsibility (CSR) initiatives or not. Furthermore, this study examined the impact of CSR ...
    • Importance of customers satisfaction in Waskia restaurant 

      Okumu, Javan (Vaasan ammattikorkeakoulu, 2012)
      The purpose of this thesis was centred on measuring and developing customer service in Waskia restaurant. What is the customer perception of service quality and customer service of Waskia restaurant? The theoretical framework ...
    • The Importance of the First Impression in Hotel Customer Service 

      Högnäs, Sandra (Vaasan ammattikorkeakoulu, 2015)
      After many years of experience in customer service and the hotel industry, I started considering what impact customer service has on a hotel guest’s total perceived satisfaction. Thus, I decided to research the topic in ...
    • Innovations in Commercial Banking 

      Odotei, Reuben (Vaasan ammattikorkeakoulu, 2012)
      The purpose of this thesis is to identify certain innovations which are both technological and financial in nature which have helped improved banking and hence contributing to meeting customer needs and customer satisfaction. ...