"Ober, Martina" - Selaus tekijän mukaan Vaasan ammattikorkeakoulu
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DIFFERENCES IN CUSTOMER BEHAVIOUR AND EXPECTATIONS BETWEEN FINLAND AND GERMANY
Ober, Martina (Vaasan ammattikorkeakoulu, 2011)The purpose of this thesis was to find out differences in the behaviour and expectations of customers in restaurants in different countries, and how those differences affect the restaurant industry. The countries Finland ...