Overview and Development of Claim Processes

Abstract

This thesis describes the process flow of how claims are handled in Company X. These processes were created by the author during a six-month period in 2017. This thesis also describes the development of those processes.

To narrow it down, this thesis focuses on the five most used claim codes and how these processes are working. Which parties are involved and who has to do what in certain situations?

The goal of this thesis is to bring more transparency and clarity to the claim processes of the company. This is done by describing the different claim codes with the help of text and using process flow charts to display the claims flow.

After the thesis, the reader has a better understanding of how the process goes when different types of claims are created by dealers. Which parties are involved in the different stages of claim process and what steps happen during claim process.