"customer experience" - Selaus asiasanan mukaan Centria-ammattikorkeakoulu
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An analysis of the factors that influence consumers´ decision-making in online shopping : a study of Mantra Craft Store in Nepal
(2024)The thesis aims to study the factors that influence the customers decision-making in online shopping. With the growing number of internet users around the world and the increasing popularity of online shopping due its ... -
Business to business customer engagement as a driver of incremental growth
(2020)As the technological evolution keeps expanding, the manner in which business to business is being conducted has changed over the years. Business competition is growing more substantial, and companies are struggling to face ... -
Customer satisfaction and retention: study of Kebabish restaurant
(2023)The aim of this thesis report is to discuss customer satisfaction and the situation of retaining current and old customer of a restaurant as a case study. There are challenges and difficulty to satisfy each customer’s needs ... -
Effects of customer satisfaction on organisational performance of Telecom firms in Buea, Cameroon
(2024)Customer satisfaction in recent years has had a great impact on the organisational performance of many businesses and companies, failure to know how to satisfy customers can be too costly especially for telecom firms due ... -
Exploring the importance of demand forecasting in B2B : Enhancing the overall customer experience and operational efficiency by utilizing forecasting and collaboration at a manufacturing company
(2023)Being able to foresee the future is considered the ultimate goal for a company. Planning, strategies, and operations are being laid out and implemented by companies in order to anticipate what is coming, tackle the unexpected, ... -
Factors affecting customer satisfaction in Starbucks coffee shops : a study on potential customers in Turku, Finland
(2024)Starbucks is a widely recognized international coffee franchise that has established a notable market share in Finland. The Finnish market presents a unique context due to its cultural preferences, customer expectations, ... -
Foodora's digital marketing performance and customers' responses in Finland
(2021)Foodora is a food order and delivery service company which operates in Finland and some other Nordic countries. Foodora has been running multiple marketing campaigns, among which those run online remarkably attract customers ... -
Great customer experience as a competitive advantage : Burgerschuhe – retail company case
(2019)The final thesis is about the existing customer experience approaches, and it will define the need for its global use among companies. The key aspect overviewed in this thesis is that nowadays, customer experience is ... -
How can creative marketing increase your sales : a study of Antonics Global
(2024)This thesis examined how innovative marketing methods affected sales success in modern firms, focus-ing on Antonics Global. Creative marketing was more important than ever in an era of increased digital competition to ... -
In-store customer experience : Store environment and assortment perspective
(2013)This thesis investigated customer experiences and their management from the apparel retail perspective. A more specific focus was on examining the dominant store environment and assortment elements influencing the in-store ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
SAP customer experience of X company
(2023)As the digital age opens doors for retailers and manufacturers to tap into expansive global markets, it simultaneously intensifies competition and heightens the need for a customer-focused and results-oriented approach. ... -
Technology contribution in electronic commerce : Customer experience of online shopping
(2019)Nowadays, online shopping is no longer an outlandish concept for customers around the world because of its usability and popularity. In conjunction with the assistance of technology, the critical minus point of online ... -
The impact of customer behavior on marketing automation in e-commerce industry
(2023)In today's industrial and digital age, focusing on studying customer behavior is extremely important for every business. Customers now have a wider range of options when making purchases, particularly in the current online ... -
Understanding customer-centric business strategy : case study and practical guide
(2024)This research-based master’s thesis focused on customer-centricity. The goal was to create a practical information package for Finnish small-scale business owners, who want to learn how to build a customer-centric business ...












