"customers" - Selaus asiasanan mukaan Centria-ammattikorkeakoulu
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An evaluation of modern methods of delivering customer service and the role of AI : Case study of McDonald’s (ITIS) Finland
(2023)This thesis studied the modern method of providing customer service and the function of AI in quick-service restaurants. This thesis focuses on McDonald's in Finland since it is more manageable to do so than to investigate ... -
An exploratory study of the role and attributes of the salesperson in the insurance industry
(2023)This thesis examines how salespeople's roles and qualities are changing in the insurance industry. The study mainly focuses on the State Life Insurance Corporation of Pakistan. The first part of the study looked at how the ... -
Branding as a tool for customer loyalty : Globacom Telecommunications Ltd, Lagos State, Nigeria
(2021)The aim of this study is to evaluate the role of branding in building customer loyalties in the Nigerian telecommunication industry focusing on Globacom Telecommunications Limited, one of the major players in the Nigerian ... -
Client Perception of online shopping in Dhaka city
(2021)The objective of this thesis explored the perception of clients on online shopping and its acceptance in Dhaka city, Bangladesh. In addition, the author has tried to find the level of understanding about online shopping ... -
Customer engagement on social media : case study: Scandic Grand Central Helsinki
(2023)Over the years, there has been a great improvement in technology, making communication and other online activities easy and fun. Many people started engaging on social media on a daily base either by shopping, researching, ... -
Customer relationship management : Based on foreign exchange & remittance business in Oman case company “X Exchange LLC”
(2023)People are now out of homesickness, and they are getting more explorative now. Once, people were not as educated as they are nowadays. People from around the world are going from one country to another for traveling, ... -
Customer satisfaction and retention: study of Kebabish restaurant
(2023)The aim of this thesis report is to discuss customer satisfaction and the situation of retaining current and old customer of a restaurant as a case study. There are challenges and difficulty to satisfy each customer’s needs ... -
Customer satisfaction and service quality in mobile financial services
(2023)Bangladesh, a developing country with a large number of mobile phone users, has been utilizing mo bile networks for banking services for a long time. Mobile financial services are rapidly expanding in developing nations, ... -
Customer satisfaction in fast food restaurant business : Mcdonald's Kokkola
(2023)The main goal of this thesis is to discuss customer satisfaction in fast food restaurants and how it connects to the smooth management of a company. In a business sense, customer satisfaction refers to the level of happiness ... -
Customer satisfaction in private banks of Bangladesh : a study of Mutual Trust Bank Ltd.
(2024)This thesis examines how pleased people are via Mutual Trust Bank Ltd. as well as other private banks in Bangladesh. A poll and a mix of ways are used to get original data for the study. Then, this information is looked ... -
Customer satisfaction in restaurant service : Naan-n-Curry, a Bangladeshi restaurant in Jakobstad
(2023)Customer satisfaction is an essential factor for any business organization in terms of deriving revenue, sales, growth and overall performance. Customer satisfaction ensures a strong spot for business companies with an ... -
Customer satisfaction in the salad industry : survey on Fresh Servant Oy
(2023)The main aim of this thesis was to examine the customer satisfaction level within the salad industry. The case company chosen for the research was Fresh Servant Oy. Fresh Servant is also a local company and the first company ... -
Digital Marketing, Internet Banking and the Current Global Economy : United Bank for Africa
(2021)The growth of digital marketing in the world today has been of tremendous effect and these effects have been both positive and negative. The objective of the research was to find out the impact of digital marketing on the ... -
Effects of customer satisfaction on organisational performance of Telecom firms in Buea, Cameroon
(2024)Customer satisfaction in recent years has had a great impact on the organisational performance of many businesses and companies, failure to know how to satisfy customers can be too costly especially for telecom firms due ... -
Engaging generation Z customers in coffee house industry : Comparative analysis of the Vietnamese and Finnish markets
(2020)This thesis concentrated on finding and analysing generation Z customers’ characteristics in coffee house industry,and on how to engage them into the services offerings and operation.Generation Z is expected to play an ... -
Exploring food delivery services in Helsinki : a study on Wolt courier partners
(2024)The food delivery sector is changing quickly, relying on effective courier partnerships for operational efficiency and customer satisfaction. This study focuses on Wolt, a prominent player in Finland's food delivery market, ... -
Factors affecting customer satisfaction in Starbucks coffee shops : a study on potential customers in Turku, Finland
(2024)Starbucks is a widely recognized international coffee franchise that has established a notable market share in Finland. The Finnish market presents a unique context due to its cultural preferences, customer expectations, ... -
Factors affecting customers' buying behaviour of solar power packs in Cameroon : The case of Parpar Solar Pro Cameroon
(2023)The purpose of this research was to investigate factors affecting customers' buying behaviour of solar power packs in Cameroon. The company that was studied was Parpar Solar Pro Cameroon. The data required for this study ... -
From traditional marketing to digital marketing : Digital Sign Media Ltd
(2023)The purpose of marketing in the development of businesses has been essential for a long time. People in the industry used to spread the word about their products and services by making billboards, banners, pamphlets, etc., ... -
Impact of social media marketing of fast-food brands: perception of consumers and development of brand loyality : an investigation of Taco Bell in Finland
(2024)This thesis is set to explore Taco Bell's social media marketing efforts in respect to consumer attitudes towards the brand as well as how this would affect brand loyalty in the Finnish market. This study has a literature ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad


















