"Haverinen, Sari" - Selaus tekijän mukaan Kajaanin ammattikorkeakoulu

    • DEVELOPING CUSTOMER-ORIENTED SERVICES FOR RUSSIAN GUESTS IN KATINKULTA 

      Hanhisuanto, Sari; Haverinen, Sari (Kajaanin ammattikorkeakoulu, 2007)
      This thesis was a desktop research commissioned by Holiday Club Hotel Katinkulta. The aim of the work was to give suggestions on how to improve customer-oriented services for Russian guests visiting the resort. At the ...