"customer experience" - Selaus asiasanan mukaan Kajaanin ammattikorkeakoulu
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Analysis of Customer Experience at the Hotel Kajanus Restaurant in Finland
(2024)This study examines customer experiences at the Hotel Kajanus Restaurant in Finland. The purpose is to understand customer satisfaction for factors such as food quality, service quality, restaurant at-mosphere, and value ... -
B2B Customer Journey Optimization: A Service Design Approach
(2023)The purpose of this thesis is to explore and analyze the role of service design in improving customer experience in the energy industry, with a specific focus on Company X's product development process. The purpose of the ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Collecting User Feedback for an MVP in Agriculture – Case: Smart AG Volume Tractors, AGCO
(2022)The purpose of the thesis is to provide the commissioner insights about how an MVP in agriculture should be developed to better match users’ needs. The work also outlines recommendations on how authentic user feedback could ... -
Customer Experience Management: Digital Transformation in Fast- Moving Consumer Goods (FMCG) Industry of Bangladesh
(2023)The purpose of this research is to analyse how the advent of digital technology has altered CEM practises in Bangladesh's fast-moving consumer goods (FMCG) industry. The success of businesses across industries, including ... -
Customer Service and Customer Satisfaction At CheapSleep Hostels Helsinki
(2022)This thesis was commissioned by CheapSleep Hostels Helsinki which is located in Helsinki. The purpose of the thesis is to measure the customer satisfaction level with service provided by CheapSleep hostel and suggest several ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Enhancing customer experience management through servitisation models in E-commerce industry of India
(2023)This thesis aims to thoroughly study the impact of servitization on customer experience management (CEM) in the e-commerce industry, emphasizing business models and concepts. A proper understanding of the elements that ... -
Investigating Customer Satisfaction And Customer Retention Factors In Luxury Resorts In Nigeria: a case study of Nordic Hospitality Suites
(2024)With the ever-evolving and challenging market in Nigeria's hospitality industry, this study aims to provide a useful solution to the increasing problem of low customer patronage at Nordic Hospitality Suites. Studying this ... -
Managing Customer Experience in e-Commerce
(2022)The aim of this thesis was to create development suggestions on how e-commerce customer experience can be improved by identifying customer needs along customer journey. The purpose was to identify critical touch points ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Marketing Spa Services More Effectively to a Younger Audience Using Service Design
(2022)This thesis was written as part of the Bachelor of Business Administration degree at Kajaani University of Applied Sciences. The purpose was to improve the customer journey and marketing of the client, Kiannon Kuohut ... -
Measuring Customer Satisfaction Based on Fruit and Vegetable Key Factors
(2023)The aim was to investigate how the fruit and vegetable department affects customer expe-rience and satisfaction. This thesis will help any store to think about ways to increase the overall attractiveness and customer ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Optimising Big Friday Event: Motive and Journey Mapping Based Insights
(2024)This thesis explored attendee motivations at the Big Friday event, employing the Customer Journey Mapping (CJM) approach and personas to propose improvement ideas to the client, Kainuun Yrittäjät. The event aims to promote ... -
Post-Pandemic Customer Experience Trends in Bangladesh's Retail E-commerce Industry
(2023)This thesis determines to investigate and analyse the post-Covid 19 pandemic customer experience trends in the e-commerce sector of Bangladesh. The objective of this study is to comprehend the alterations in customer conduct ... -
The Future of Hotel (A Symbiosis of Automation and Human Interaction.)
(2024)The hospitality industry is undergoing a significant transformation with the integration of automation technologies. This thesis investigates this shift, providing valuable insights into how hotel guests perceive and respond ... -
The Role of a Brand in Customer Experience
(2022)This thesis aimed to define what is the role of a brand in customer experience, and how brand loyalty is linked to customer experience. The study was conducted using a mixed-method. This thesis consists of five sections, ... -
Title: Increasing sales through Effective customer relationship – A case study of Om Sai Shoes.
(2024)This study investigates increasing sales through effective customer relationship strategies with a focus on Om Sai Shoes, a small to medium-sized retail business. Through an analysis of customer behaviour, de-mographics, ... -
Unveiling the future: how Sri Lanka's banking sector is leveraging AI-powered applications for enhancing customer experience
(2024)This study is done with the purpose of identifying and improving the use of AI-Powered applications to enhance customer experience in the Sri Lankan banking sector. This study aims to make recommendations to improve the ...











