"customer orientation" - Selaus asiasanan mukaan Kajaanin ammattikorkeakoulu
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B2B Customer Journey Optimization: A Service Design Approach
(2023)The purpose of this thesis is to explore and analyze the role of service design in improving customer experience in the energy industry, with a specific focus on Company X's product development process. The purpose of the ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Customer Research for the International Services of the City of Kajaani
(2021)The purpose of this thesis was to study how people with an immigration background living in Kainuu search for information on the services provided by the City of Kajaani. The thesis was commissioned by the International ... -
Managing Customer Experience in e-Commerce
(2022)The aim of this thesis was to create development suggestions on how e-commerce customer experience can be improved by identifying customer needs along customer journey. The purpose was to identify critical touch points ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Unveiling the future: how Sri Lanka's banking sector is leveraging AI-powered applications for enhancing customer experience
(2024)This study is done with the purpose of identifying and improving the use of AI-Powered applications to enhance customer experience in the Sri Lankan banking sector. This study aims to make recommendations to improve the ...

