"customer satisfaction" - Selaus asiasanan mukaan Kajaanin ammattikorkeakoulu
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Analysis of Customer Experience at the Hotel Kajanus Restaurant in Finland
(2024)This study examines customer experiences at the Hotel Kajanus Restaurant in Finland. The purpose is to understand customer satisfaction for factors such as food quality, service quality, restaurant at-mosphere, and value ... -
Customer Satisfaction Survey for LadyLine: case Kajaani and Iisalmi
(2021)The commissioning party of the thesis was LadyLine fitness centers in Kajaani and Iisalmi. They offer services exclusively for women of different ages. The purpose of the thesis was to create and conduct a customer ... -
Customer Service and Customer Satisfaction At CheapSleep Hostels Helsinki
(2022)This thesis was commissioned by CheapSleep Hostels Helsinki which is located in Helsinki. The purpose of the thesis is to measure the customer satisfaction level with service provided by CheapSleep hostel and suggest several ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Developing Customer Service in a Travel Agency in Nigeria – A Case Study of Handl Service
(2023)Customer service is critical to success in the competitive travel agency industry. In Nigeria, where the travel sector is growing, understanding and improving customer service is paramount for sustained growth and ... -
Effect of Total Quality Management Practices on Customer Satisfaction and Retention of Nigerian Hotels. A study of Crown Inn Hotel, Lagos, Nigeria
(2023)This study examined how Total Quality Management (TQM) practices were implemented at Crown Inn Hotel, with an emphasis on the impact on customer satisfaction and retention. Crown Inn Hotel understands the value of an ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
F-Commerce: An Empirical Study to Assess the Cost-Effectiveness of Agro-Based SME Business and Consumer Satisfaction in Bangladesh
(2023)This study aimed to determine if F-commerce is cost-effective for agro-based SME companies in Bangladesh and how it affects customer satisfaction. Through thematic analysis of interviews with agro-based SME business owners ... -
Improving Customer Satisfaction: An Assessment of a Good Customer Relations in Access Bank Plc, Bodija Ibadan Nigeria.
(2023)Abstract Author: Agbonyin Christianah Title of the Publication: Improving Customer Satisfaction: An Assessment of Good Customer Relations at Access Bank Plc, Bodija Degree Title: Bachelor of Business Administration, ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Investigating Customer Satisfaction And Customer Retention Factors In Luxury Resorts In Nigeria: a case study of Nordic Hospitality Suites
(2024)With the ever-evolving and challenging market in Nigeria's hospitality industry, this study aims to provide a useful solution to the increasing problem of low customer patronage at Nordic Hospitality Suites. Studying this ... -
Marketing Spa Services More Effectively to a Younger Audience Using Service Design
(2022)This thesis was written as part of the Bachelor of Business Administration degree at Kajaani University of Applied Sciences. The purpose was to improve the customer journey and marketing of the client, Kiannon Kuohut ... -
Measuring Customer Satisfaction Based on Fruit and Vegetable Key Factors
(2023)The aim was to investigate how the fruit and vegetable department affects customer expe-rience and satisfaction. This thesis will help any store to think about ways to increase the overall attractiveness and customer ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Post-Pandemic Customer Experience Trends in Bangladesh's Retail E-commerce Industry
(2023)This thesis determines to investigate and analyse the post-Covid 19 pandemic customer experience trends in the e-commerce sector of Bangladesh. The objective of this study is to comprehend the alterations in customer conduct ... -
Sales Process Development for Promowear Wholesaler - Exploiting Big Data & Gamification
(2022)The aim of this thesis is to develop guidelines for the sales process to increase sales in the future. The intention of this growth focused development is to improve interaction with customers. In addition to that, the aim ... -
Students’ Satisfaction with University Lunch Quality: Case Fox Mamselli Restaurant at KAMK
(2020)The purpose of this thesis is to measure the students’ satisfaction with university lunch service, at the same time, to identify the international perspectives and suggest new strategies for the upcoming renovation. The ... -
The Future of Hotel (A Symbiosis of Automation and Human Interaction.)
(2024)The hospitality industry is undergoing a significant transformation with the integration of automation technologies. This thesis investigates this shift, providing valuable insights into how hotel guests perceive and respond ... -
The Influence of Communication Skills on Customer Satisfaction: A Case Study
(2024)As the world becomes more interconnected, addressing language barriers in the foodservice industry has become increasingly important. This study aims to assess the impact of language barriers on communication satisfaction, ...Rajoitettu käyttöoikeus / Restricted access / Tillgången begränsad -
Unveiling the future: how Sri Lanka's banking sector is leveraging AI-powered applications for enhancing customer experience
(2024)This study is done with the purpose of identifying and improving the use of AI-Powered applications to enhance customer experience in the Sri Lankan banking sector. This study aims to make recommendations to improve the ...










