Haku
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Measuring Customer Satisfaction Based on Fruit and Vegetable Key Factors
(2023)
The aim was to investigate how the fruit and vegetable department affects customer expe-rience and satisfaction. This thesis will help any store to think about ways to increase the overall attractiveness and customer ...
Customer Service and Customer Satisfaction At CheapSleep Hostels Helsinki
(2022)
This thesis was commissioned by CheapSleep Hostels Helsinki which is located in Helsinki. The purpose of the thesis is to measure the customer satisfaction level with service provided by CheapSleep hostel and suggest several ...
Managing Customer Experience in e-Commerce
(2022)
The aim of this thesis was to create development suggestions on how e-commerce customer experience can be improved by identifying customer needs along customer journey. The purpose was to identify critical touch points ...
Collecting User Feedback for an MVP in Agriculture – Case: Smart AG Volume Tractors, AGCO
(2022)
The purpose of the thesis is to provide the commissioner insights about how an MVP in agriculture should be developed to better match users’ needs. The work also outlines recommendations on how authentic user feedback could ...
The Role of a Brand in Customer Experience
(2022)
This thesis aimed to define what is the role of a brand in customer experience, and how brand loyalty is linked to customer experience. The study was conducted using a mixed-method. This thesis consists of five sections, ...
Customer Experience Management: Digital Transformation in Fast- Moving Consumer Goods (FMCG) Industry of Bangladesh
(2023)
The purpose of this research is to analyse how the advent of digital technology has altered CEM practises in Bangladesh's fast-moving consumer goods (FMCG) industry. The success of businesses across industries, including ...
Post-Pandemic Customer Experience Trends in Bangladesh's Retail E-commerce Industry
(2023)
This thesis determines to investigate and analyse the post-Covid 19 pandemic customer experience trends in the e-commerce sector of Bangladesh. The objective of this study is to comprehend the alterations in customer conduct ...
Marketing Spa Services More Effectively to a Younger Audience Using Service Design
(2022)
This thesis was written as part of the Bachelor of Business Administration degree at Kajaani University of
Applied Sciences. The purpose was to improve the customer journey and marketing of the client, Kiannon
Kuohut ...
B2B Customer Journey Optimization: A Service Design Approach
(2023)
The purpose of this thesis is to explore and analyze the role of service design in improving customer experience in the energy industry, with a specific focus on Company X's product development process. The purpose of the ...
Enhancing customer experience management through servitisation models in E-commerce industry of India
(2023)
This thesis aims to thoroughly study the impact of servitization on customer experience management (CEM) in the e-commerce industry, emphasizing business models and concepts. A proper understanding of the elements that ...





