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Investigating Customer Satisfaction And Customer Retention Factors In Luxury Resorts In Nigeria: a case study of Nordic Hospitality Suites
(2024)
With the ever-evolving and challenging market in Nigeria's hospitality industry, this study aims to provide
a useful solution to the increasing problem of low customer patronage at Nordic Hospitality Suites. Studying
this ...
Analysis of Customer Experience at the Hotel Kajanus Restaurant in Finland
(2024)
This study examines customer experiences at the Hotel Kajanus Restaurant in Finland. The purpose is to understand customer satisfaction for factors such as food quality, service quality, restaurant at-mosphere, and value ...
Unveiling the future: how Sri Lanka's banking sector is leveraging AI-powered applications for enhancing customer experience
(2024)
This study is done with the purpose of identifying and improving the use of AI-Powered applications to enhance customer experience in the Sri Lankan banking sector. This study aims to make recommendations to improve the ...
The Future of Hotel (A Symbiosis of Automation and Human Interaction.)
(2024)
The hospitality industry is undergoing a significant transformation with the integration of automation technologies. This thesis investigates this shift, providing valuable insights into how hotel guests perceive and respond ...
Title: Increasing sales through Effective customer relationship – A case study of Om Sai Shoes.
(2024)
This study investigates increasing sales through effective customer relationship strategies with a focus on Om Sai Shoes, a small to medium-sized retail business. Through an analysis of customer behaviour, de-mographics, ...
Optimising Big Friday Event: Motive and Journey Mapping Based Insights
(2024)
This thesis explored attendee motivations at the Big Friday event, employing the Customer Journey Mapping (CJM) approach and personas to propose improvement ideas to the client, Kainuun Yrittäjät. The event aims to promote ...





