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Marketing Spa Services More Effectively to a Younger Audience Using Service Design
(2022)
This thesis was written as part of the Bachelor of Business Administration degree at Kajaani University of
Applied Sciences. The purpose was to improve the customer journey and marketing of the client, Kiannon
Kuohut ...
Investigating Customer Satisfaction And Customer Retention Factors In Luxury Resorts In Nigeria: a case study of Nordic Hospitality Suites
(2024)
With the ever-evolving and challenging market in Nigeria's hospitality industry, this study aims to provide
a useful solution to the increasing problem of low customer patronage at Nordic Hospitality Suites. Studying
this ...
Analysis of Customer Experience at the Hotel Kajanus Restaurant in Finland
(2024)
This study examines customer experiences at the Hotel Kajanus Restaurant in Finland. The purpose is to understand customer satisfaction for factors such as food quality, service quality, restaurant at-mosphere, and value ...
Unveiling the future: how Sri Lanka's banking sector is leveraging AI-powered applications for enhancing customer experience
(2024)
This study is done with the purpose of identifying and improving the use of AI-Powered applications to enhance customer experience in the Sri Lankan banking sector. This study aims to make recommendations to improve the ...
The Influence of Communication Skills on Customer Satisfaction: A Case Study
(2024)
As the world becomes more interconnected, addressing language barriers in the foodservice industry has become increasingly important. This study aims to assess the impact of language barriers on communication satisfaction, ...
The Future of Hotel (A Symbiosis of Automation and Human Interaction.)
(2024)
The hospitality industry is undergoing a significant transformation with the integration of automation technologies. This thesis investigates this shift, providing valuable insights into how hotel guests perceive and respond ...




