Haku
Viitteet 1-1 / 1
Customer satisfaction evaluation and recommendations for a marketing communication. Case: Business-Hotel “Karelia”
(Mikkelin ammattikorkeakoulu, 2015)
The economic which crisis started at the end of 2014 in Russia affected the hospitality industry significantly, the amount of tourists decreased, and issues of customer satisfaction and new cus-tomers’ attraction have ...