KoulutusalaYrkeshögskolan NoviaPalvelumuotoilu
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Aiming for Behaviorally Aware Digital Design : Creating a Training Concept in Digital Nudging
(2020)The objective of this thesis was to create a training concept and materials to train designers on how to make better use of behavioral insights and nudging in digital service development. The research questions were: How ... -
CISSP certification – accreditation value for employees and recruiters
(Yrkeshögskolan Novia, 2018)There is an increasing need to hire skilled IT security professionals but organisations worldwide have a hard time to fill their vacant IT security positions. The constant demand for new IT security professionals and ... -
Co-creating Psychological Safety- designing effective teams using service design methods
(2021)Modern work environments call for collaborative work. The agile work approach expects employees to share concepts, ideas, and perspectives to work towards the organization's growth and goals. These systems have pushed the ... -
Co-developing the Immigrant Integration Services of the Järvenpää’s Immigration Office Verso
(2019)The Master´s Thesis focused on evaluating and co-developing the immigrant integration and employment enhancing services of Järvenpää´s Immigration Office Verso in cooperation with the customers and employees of the Verso ... -
Co-developing the product customization services for Aida Impact
(2020)The current environment is immersed in a rapid and continuous change, where companies have to develop or innovate services in order to satisfy the user needs. To reach this requirement, it is important to make the services ... -
Covid-19 &The ReadymadeGarmentsIndustry in Bangladesh-A Study on A Few Selected RMG Manufacturers
(2022)The covid-19 pandemic affected our lives and livelihoods at the same time. Renowned retail brands faltered and to save their own skin, some of the brands either cancelled or deferred a significant portion of the export ... -
Creating a Business Model for a Startup Company Using Service Design Tools and Methods - Self-service Garage
(2020)The aim of this thesis was to conduct a design research and as an outcome of that research a business model prototype. The prototype was handed over to the commissioners together with a value proposition, personas, service ... -
Creating a service concept to increase co-creation and innovations in the town of Pargas
(2022)The master´s thesis was commissioned by the town of Pargas. The aim of this thesis was to utilize a service design approach to develop a service concept which increases co-creation and enable innovations to emerge in the ... -
Customer Journey Automation for SMEs - Optimizing opportunities with service design
(2023)The purpose of the thesis is to research with service design how a customer journey could be automated and optimized for small and medium sized companies. The main focus is understanding the decision-makers in the buying ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Designing a New Service Concept for Reducing Culture Shock : Case expatriates in Albania
(Yrkeshögskolan Novia, 2018)This study is a practical research about the transition process of expatriates in Albania, and how to design a service to lessen the phenomenon of culture shock. The main focus of this study are the practical issues and ... -
Designing Interventions for Minimizing Early Marriage of the Girl Child in Nigeria
(2023)The purpose of this study was to examine the negative effect of early marriage of the girl child, develop an intervention program that would serve as an advocacy tool and at the same time, help minimize the rate of early ... -
Developing Legal Services Through Service Design: A Study of Five Cases
(2023)The purpose of this thesis was to develop a method to first model and visualize a service process and then develop the chosen service with co-design methods. The study cases, where the developed method was tested, are five ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Developing self Managed Teams through Service Design Methods: Intensive Long-term Assisted Living facility Nurses` Experiences of the impact of self managed Teams on Workers`Satisfaction
(2021)Abstract The thesis focused on evaluating and co-developing the concept of self-management in teams of healthcare professionals and investigating its implications on workers satisfaction. The aim was to gather the employee`s ... -
Development of Pop-up Stores as a B2B service : A secondary business for Fair Factory
(Yrkeshögskolan Novia, 2018)In this thesis, the research and the service design process in the creation and the development of a secondary business in the field of pop-up stores is presented. The service is developed from a user-centric perspective ... -
Development of Service Standards in State owned Commercial Banks in Sri Lanka
(2023)This study focused on the development of service standards within two prominent state-owned commercial banks in Sri Lanka, with the aim of examining the impact of three critical attributes on the service quality of these ... -
Digital Interior Design by Stailia Design Oy
(Yrkeshögskolan Novia, 2017)The objective of the thesis work is to research and create a web based service in a field of interior design. With my project, I am hoping to find out whether this kind of web service in the field of interior design can ... -
Digitalization in In-Flight Service of Airlines X. New Digital Designs to Enhance Customer Experience
(2024)The fast-paced development of digital technology is making a strong impact on customer experience, and it is important for businesses to respond to the change. On this front, the aviation industry is well-positioned to ...Rajattu käyttöoikeus / Restricted access / Tillgången är begränsad -
Engaging New Association Members : for Turun Laulelman Ystävät ry
(Yrkeshögskolan Novia, 2018)The aim of this thesis is to design and test a concept suggestion for engaging adult music hobbyists as members for music association Turun Laulelman Ystävät ry. The mission of Turun Laulelman Ystävät ry is to support the ... -
Enhancing Career Prospects of International Students in Finland Using Service Design Approach
(2023)In recent years, Finland has become an international student hub for higher education studies, owing mainly to its world-class education system. Usually, the educational journey of a foreign background student in Finland ... -
Entrepreneurship Opportunities fo International Students in Finland
(2023)The purpose of this Master’s thesis was to research the background of entrepreneurship opportunities for international students in Finland. It has been a developing trend that most young individuals move to other countries ...
