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Co-developing the Immigrant Integration Services of the Järvenpää’s Immigration Office Verso
The Master´s Thesis focused on evaluating and co-developing the immigrant integration and employment enhancing services of Järvenpää´s Immigration Office Verso in cooperation with the customers and employees of the Verso ...
Aiming for Behaviorally Aware Digital Design : Creating a Training Concept in Digital Nudging
The objective of this thesis was to create a training concept and materials to train designers on how to make better use of behavioral insights and nudging in digital service development. The research questions were: How ...
Using Service Design Methods as a Tool to Facilitate Foreign Graduates Transition and Integration into the Finnish Labour Market. Subtitle:Case study of the employment of graduates of the degree programme in Leadership and Service Design
The aim of this thesis was to investigate using services design tools and methods, how foreign graduates from Finnish universities can be integrated into the Finnish labour market. The focal group for this research was ...
Title: Restaurant Business Adaptation. Post-pandemic Scenarios. Subtitle: Case Kupittaa
The topic of this Master’s thesis is to study and theoretically develop services of the Kupittaa area lunch restaurants through service design methods by utilizing a design thinking approach in order to design a restaurant ...
Service Designing Co-working Possibilities. Internal Communication in Virtual Expert Teams.
The Master’s Thesis focused on service designing co-working possibilities and internal communication in virtual expert teams in the case organization. The aim of the thesis was to provide first iteration of virtual customer ...
B2B content marketing – How to design and co-create a podcast series
The thesis studies content marketing and more specifically audio content marketing in the form of podcasts. The main focus is in the content design phase of content creation, even though elements of content distribution ...
Designade tjänster är framtiden
(HSS media, 2020)
Development of a Process for Organizational Strategy and Structure as Part of a Change Process
The thesis is a case study, where a development project was conducted for a middle-sized organization. The research was about the organization’s structure of development and strategy content as part of a process of change. ...
A service design approach for Tom Yum Thai Asian Restaurant in Vaasa Finland
The purpose of this master’s thesis was to conduct a service design approach to Tom Yum Thai restaurant in Vaasa. Restaurateurs are always trying different experiments to meet customer satisfaction and are still looking ...
Nordea Mariehamn goes Nordea Unlimited : A Service Design Project
The objective of this thesis is to propose improvements to customer experiences within the new branch office model called Nordea Unlimited in the case company. The improvements aim to get the maximum benefit from the ...