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Co-developing the product customization services for Aida Impact
(2020)
The current environment is immersed in a rapid and continuous change, where companies have to develop or innovate services in order to satisfy the user needs. To reach this requirement, it is important to make the services ...
Talent Management: Improvement of the Employee Selection and Retention Process through Service Design: Development of The Employee Journey Map to impact employee retention
(2020)
The objective of this study was to examine selection and retention process in an organization to improve employee retention. The first choice was banking industry of Finland and the aim was to understand Finnish banking ...
Nordea Mariehamn goes Nordea Unlimited : A Service Design Project
(2020)
The objective of this thesis is to propose improvements to customer experiences within the new branch office model called Nordea Unlimited in the case company. The improvements aim to get the maximum benefit from the ...
Aiming for Behaviorally Aware Digital Design : Creating a Training Concept in Digital Nudging
(2020)
The objective of this thesis was to create a training concept and materials to train designers on how to make better use of behavioral insights and nudging in digital service development. The research questions were: How ...
Service Designing Co-working Possibilities. Internal Communication in Virtual Expert Teams.
(2020)
The Master’s Thesis focused on service designing co-working possibilities and internal communication in virtual expert teams in the case organization. The aim of the thesis was to provide first iteration of virtual customer ...
Creating a Business Model for a Startup Company Using Service Design Tools and Methods - Self-service Garage
(2020)
The aim of this thesis was to conduct a design research and as an outcome of that research a business model prototype. The prototype was handed over to the commissioners together with a value proposition, personas, service ...
Planning a New Wellness Trip Using Service Design. Case: Geneesi
(2020)
The objectives of the Master’s Thesis focused on planning a new wellness tourism trip for the commissioner Geneesi using service design methods. The aim of the thesis focused on researching megatrends, wellness tourism and ...
Sustainable Development in Times of Changing Demand : A Case Study for Visit Naantali
(2020)
The aim of this thesis was to investigate changes in demand and attitudes caused by the global climate crisis and an ongoing trend of sustainability, both from a consumer- and company perspective. Since the importance of ...